Yesterday, I had received this letter from Smart dated 27 February 2007:
Your SMART family would like to thank you for being our loyal subscriber. As a gesture of our gratitude, we are pleased to inform you that you have qualified to avail of a handset upgrade under SMART’s Retention Program upon renewal of your contract.
It was signed by the head of Postpaid Consumer Sales.
If I would reply, this would be the content:
Thanks for your letter of February 27, 2007.
Just to inform you, in case you don’t know, that I had applied for retention last February 2, 2007 at Smart Wireless Center in SM Megamall. I was told by the customer service representative who had accepted my application to wait for a call within 3-5 weeks.
It has been 5 weeks and a day since I had applied, and your company is decent enough not to even send a text message telling me of the status of the application.
If this is how you treat a loyal subscriber, maybe I should switch?
But since I am a chicken, I won’t send this reply. Instead, I’ll call them up.
Pingback: The Smart Retention Saga Continues « Techie Watch
Call ’em and raise hell, Arbet. š We don’t deserve to be treated this way.
Hi Ganns, I did not made the call, instead I dropped by their WC at Megamall. No use. Even if I raised hell, the fact that their system sucks remain.
Maybe we should start an online campaign so that Smart will take notice. And heed. He he.