So, to continue the “retention application saga” (posted last Saturday), I made a call to Smart Customer Care (888-1111 on landline) last Saturday. The CSR (I forgot her name) took the details (the usual who, when, where) and told me that a customer management representative will contact me in 24 hours.
(I forgot to note down that I sent a text message last Friday to Smart’s Text Hotline 888, detailing the same issue.)
More than 24 hours later, I received this text message:
This in reference to your ff-up on your application to the retention program. Rest assured that we have coordinated with our Customer Management Officer @ Megamall WC. We will provide you feedback for any update. Thank u.
That’s it. Sounds like “don’t call us, we’ll call you” to me.
How long should I wait again?
Next step: drop by Megamall Wireless Center and raise hell. Kidding on the “and” part, of course.
I never tried that, calling, I mean. I’m just a few steps away from Robinson’s Galleria WC. They even suggested that I try other WC like in Podium since they have fewer people on the waiting list…but ergh? I don’t know if I’m just being a bratty subscriber, but isn’t it their responsibility to do the referring and such? It’s just the right thing to do for a “loyal subscriber”, diba?
Hmph. If I get the same letter as the one on your previous post, I might just tear it up in frustration. GRRR. And to think I thought Smart has better customer relations. Bah.
Hi, Tina, I understand your feelings. Smart’s customer service is OK in most parts, it’s their aftersales that sucks.
Actually, there’s a part three to this; I had not posted about it because if ever I did, all you’d get to read are expletives.
I mean, in my followup at Megamall WC, I was told that they do not have units. WTF? Can’t they just buy units from other cellphone shops, which carries the units that they don’t have?
Stupid, no?