Focus first on quality and reliability

The National Telecommunications Commission (NTC) and the Department of Transportation and Communications (DOTC) should focus on the quality and reliability of services that telecommunications companies are providing, before tackling the issue of free text messaging service. The telcos provide several services to their customers (one of them being text messaging), and the Internet is rife with complaints about these services. For example, Smart Communications‘ Smart Bro services was one of the most troublesome service ever, even spawning a Web site containing complaints against the service; someone even called Smart Bro “a scam“. And that is just for Smart’s Smart Bro service. For a representative problem for Globe, here’s a story by Dine Racoma.

Let us tackle free text messaging when we are sure that these companies are delivering reliable services. This is what needs to be attended to.

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As I have said before, this scheme is just a ploy to get the support of the people. It is a bait, and unfortunately, one group took the bait. How can they be so sure that this regime would deliver? It won’t, since it runs counter to its pro-business pronouncements. And by supporting this move, the organization had inadvertently fallen into the trap set by the regime – it is now a “supporter.”

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Related readings:

* Hello GLOBE-Lines went dead! Schedules gone kaput! AGAIN!
* Making SMS Free? Kalokohan!
* Review of Globelines, Smart Bro, Smart 3G, and PLDT MyDSL Internet services
* I hate Globelines broadband
* Problems with Globe 3G/GPRS & MMS